Pricing and policy

Online card payment isn't open yet. Before your first session, we confirm the price and how to pay. The card-payment details below apply only after we tell you online payments are available for your account.

• Marketplace: each tutor sets their own hourly rate, shown on their card and profile.
• First Marketplace session: your first session with each new tutor is half price. Launch sessions are $100 each, including the first. The free Launch consultation is a separate 15-minute conversation with the IHAE team.
• IHAE Launch Program: $100 per session, one session a week.
• No service fee is added on top.

Marketplace

• You save a card with our payment provider when you book. Nothing is charged yet.
• About 24 hours before each session, we place a temporary hold for the session price on the card.
• The hold becomes a charge only after your tutor marks the session complete. Until then you may see it as pending.
• You get a receipt by email, and a progress report from your tutor.

IHAE Launch Program

• Each weekly session is $100, held about 24 hours before and charged after the session, the same way as Marketplace. Weeks without a session aren't charged.

Your card is saved with our payment provider. IHAE never sees or stores the full card number. For a student under 18, the parent or guardian on the account is the one who pays.

• We let you know by chat and email so you can update your card.
• If the hold still can't be placed a few hours before the session, the session is paused and your tutor is told. Nothing is charged.
• Any unpaid session needs to be settled before you book new ones.

Marketplace

• 24 hours or more before the session: no fee.
• Less than 24 hours before: 50% of the session price.
• Your tutor cancels: no charge, and the hold is released.

IHAE Launch Program

• 24 hours or more notice: the session is rescheduled.
• Less than 24 hours: a makeup session isn't guaranteed.
• Your tutor cancels: always rescheduled.

Cancel a session from your account, under Upcoming sessions. To move one, message your tutor in chat. You can also reach the IHAE team in chat or at josephkim@ihaelearning.com.

Not the right fit. A session taught as booked isn't refunded just because the tutor wasn't the right fit. Marketplace offers a half-price first session with each new tutor. Tell us within 48 hours and we'll help find another tutor. The half-price offer applies to Marketplace; Launch sessions remain $100 each.

When you do get a refund:

• Your tutor didn't show up, or was more than 15 minutes late: full refund.
• The session was cut short but charged in full: refund for the missing time.
• Your tutor broke our rules for conduct: full refund.
• A problem on IHAE's side stopped the session: a refund or a free makeup session, your choice.

• Message the IHAE team in chat within 48 hours of the session.
• We check the session record, the tutor's report and your messages, then reply in the same chat.
• Refunds go back to the card you paid with and usually show up in 5 to 10 business days.

You can stop at any time from your account or by telling us. Upcoming sessions are canceled and not charged. Sessions already taught are charged as usual.

Ask the IHAE team with the chat button on any page, or email josephkim@ihaelearning.com. This page is part of our Terms of service.